FAQ

Frequently asked questions

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24 articles in this collection
Written by Vedran Rasic

When I upload a .CSV file to Autoklose I get an error message.

Error message when uploading a .CSV file to Autoklose.
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Written by Vedran Rasic
Updated over a week ago

If I want to send a campaign to those who did not open, how would I do that?

Send a campaign to recipients who did not open an email.
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Written by Vedran Rasic
Updated over a week ago

What should I do if I can’t connect my email account to Autoklose?

Cannot connect email account to Autoklose.
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Written by Vedran Rasic
Updated over a week ago

Why can’t you select more than 2000 leads from the Database and add them to your campaign?

DataUnlimited 2000 leads at a time.
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Written by Vedran Rasic
Updated over a week ago

What is the difference between Unique and Total?

Reporting: Unique vs Total.
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Written by Vedran Rasic
Updated over a week ago

What is the difference between a regular and drip campaign?

Regular vs Drip Campaign.
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Written by Vedran Rasic
Updated over a week ago

What happens if the same contact is in two different campaigns and if they unsubscribe from one of them?

If the contact unsubscribes from a campaign (do not email).
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Written by Vedran Rasic
Updated over a week ago

What do the "Points" in the recipients/contacts page stand for?

The points.
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Written by Vedran Rasic
Updated over a week ago

Is it possible to change the emails' content/copy after the campaign has been scheduled?

Changing the emails' copy or content while the campaign has been scheduled and/or running.
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Written by Vedran Rasic
Updated over a week ago

Is it possible to sync aliases?

How to use alias?
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Written by Vedran Rasic
Updated over a week ago

Is it possible to run A/B testing?

A/B testing (Split Testing).
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Written by Vedran Rasic
Updated over a week ago

If I create a new campaign, and I add all the data that I have, is the system able to know which ones I have contacted and exclude them?

Add only contacts that do not already exist or add only contacts that are not in any active campaign only.
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Written by Vedran Rasic
Updated over a week ago

How to export a CSV file?

CSV file export.
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Written by Vedran Rasic
Updated over a week ago

Is there a sending limit?

Sending limit. Sending speed.
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Written by Vedran Rasic
Updated over a week ago

How many campaigns can I create?

Campaign limitation, sending limits.
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Written by Vedran Rasic
Updated over a week ago

How can I duplicate a campaign?

Duplicate a campaign. Save email sequence as a template.
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Written by Vedran Rasic
Updated over a week ago

How does Autoklose treat email addresses/contacts uploaded by clients?

Clients' contacts management.
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Written by Vedran Rasic
Updated over a week ago

How does Autoklose handle bounced emails?

Handling bounced emails. Do-not-email list.
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Written by Vedran Rasic
Updated over a week ago

How can I prevent spam?

How to avoid spam filters, improve deliverability and avoid getting blacklisted.
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Written by Vedran Rasic
Updated over a week ago

Does Autoklose have an open (public) API key?

Autoklose and Open, Public API Key. Autoklose Application Programming Interface.
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Written by Vedran Rasic
Updated over a week ago

Can I see detailed contacts' actions in my campaign?

Detailed overview of the contacts' actions. Detailed interaction with your email.
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Written by Vedran Rasic
Updated over a week ago

Can I re-add removed contacts into campaign?

Re-adding removed contacts to a campaign.
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Written by Vedran Rasic
Updated over a week ago

Can I filter contacts by custom field or data source?

Filter contacts by custom field or data source.
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Written by Vedran Rasic
Updated over a week ago

Are the links in the signature section tracked?

Link tracking in the signature.
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Written by Vedran Rasic
Updated over a week ago