An app password is a code that gives an app or device permission to access your Office 365 account.

If your admin has turned on multi-factor authentication for your organization, and you're using apps that connect to your Office 365 account, you'll need to generate an app password so the app can connect to Office 365. 

To Create an App Password: 

Sign in to Office 365 as the affected user and go to the My Account page. 

Choose Settings  > Office 365. 

Choose Security & Privacy > Additional security verification. 

You’ll only see this option if your admin has set up multi-factor authentication for that user in the organization.
Read more about this here:

Choose Update my phone numbers used for account security. This will display the Additional security verification page. 

At the top of the page, choose App Passwords as highlighted above.

Choose “Create” to get an app password. If prompted, type a name for your app password, and click Next. Choose copy password to clipboard. 


**Please note that although Microsoft Office support articles state that you won’t need to memorize this password, we highly recommend all our users to copy this password into Notepad before proceeding.


Log in to your Autoklose account. 

Go to email settings, click on the Connect email account button, and choose the third option “Connect Another Provider”

Enter your email and your 16-digit password into proper fields. You will need to enter IMAP/ SMTP settings manually.

**NOTE: IMAP/SMTP settings shown on the image are common settings for Microsoft Office accounts. To make sure you have the proper ones, please contact your email service provider or your IT administrator.

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