If you tried to log in to your Autoklose account and noticed this red banner, I’m sure you’re not sure what happened and why.

So far you’ve probably learned that the Autoklose system sends emails from your own email server.

To accomplish this, every user needs to connect the email address that’s going to be used for sending from Autoklose.

By doing this, you are giving the Autoklose system permission to send emails on your behalf.

Those permissions are granted with two mechanisms called Access and Refresh Tokens.

This is especially important if you are connecting with Gmail or Office 365 natively.

What Are Access and Refresh Tokens?

Access Tokens are used in token-based authentication to allow an application to access an API. The application receives an Access Token after a user successfully authenticates and authorizes access, then passes the Access Token as a credential when it calls the target API.

A Refresh Token is a special kind of token used to obtain a renewed Access Token.

Refresh tokens improve the authentication experience significantly. The user has to authenticate once, through the web authentication process and every subsequent re-authentication can take place without any user interaction, using the Refresh Token.

Unfortunately, both Access and Refresh Tokens have a limited lifetime.

The access tokens may last anywhere from the current application session to a couple of weeks. When the access token expires, the application will be forced to make the user sign in again.

This will also happen if the user changes the logging credentials for the email account because that will make the Tokens invalid and revoke granted access.

What Does This Mean for Your Autoklose account?

This simply means that when any of the above scenarios happen, you should reconnect your sending email account in Autoklose.

If you need help with that, the steps for reconnecting the email account are explained in the following article:

** How to reconnect your email account**

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If you have any questions do not hesitate to initiate a live chat.

Your autoklose.com team!

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