FAQ
Frequently asked questions
50 articles
B+1Written by Milos, Jelena, Bergen Wilde and 1 other


Email editor - new features and improvements
How to utilize email editor and create personalized emails
Written by Milos. Updated over a week ago
Contact fields
Custom and default field management
Written by Milos. Updated over a week ago
Decision Tree
How to use conditional campaigns
Written by Milos. Updated over a week ago
Bulk or mass update of existing contacts
Update contacts and push changes to active campaigns
Written by Milos. Updated over a week ago
Contacts section
Database of your contacts in Autoklose
Written by Milos. Updated over a week ago
How to use already purchased Credits
Database filter, and contact upload.
Written by Milos. Updated over a week ago
Private Inbox

Written by Milos. Updated over a week ago
Email Ramp-up
Increase daily sending speed in a more safer manner
Written by Milos. Updated over a week ago
Import a contact list via a .csv file
CSV upload process and mapping screen
Written by Milos. Updated over a week ago
Saved Emails
Save one email as a template
Written by Milos. Updated over a week ago
Blocked email account

Written by Milos. Updated over a week ago
Sent Emails
Page where all emails sent from Autoklose campaigns or Inbox will be shown.
Written by Milos. Updated over a week ago
Single contact
Preview activity in all campaigns and edit single contact
Written by Milos. Updated over a week ago
Autoklose Inbox page
All replies grouped up, and option to reply directly from inside Autoklose. One off emails.
Written by Milos. Updated over a week ago
Exclude filters
An easy way to remove titles, organizations and locations from selection
Written by Milos. Updated over a week ago
CC and BCC in Autoklose

Written by Milos. Updated over a week ago
Square Brackets
Replace placeholders in Default Templates
Written by Milos. Updated over a week ago
Test email not delivered?

Written by Milos. Updated over a week ago
Referral Program
Affiliate Program
Written by Milos. Updated over a week ago
Campaign statistics explained
How does Autoklose calculate open and click percentages?
Written by Milos. Updated over a week ago
Not Interested vs. Unsubscribed reply type
A recipient replied with "Not interested" but wasn't added to do not email list.
Written by Milos. Updated over a week ago
Contacts removal in Autoklose
How to delete contacts? How to remove a recipient from a campaign?
Written by Jelena. Updated over a week ago
How to Delete Template?
Remove / delete template.
Written by Milos. Updated over a week ago
HTML
HTML. Can I use HTML templates? Does Autoklose support HTML? HTML templates.
Written by Jelena. Updated over a week ago
Sending quota exceeded
You have reached a limit for sending email. Your message was not sent.B
Written by Bergen Wilde. Updated over a week ago
Why do images in my emails sometimes show up in-line, and sometimes as attachments?
I'm trying to embed an image inline in the body of an email but instead it's being added as an attachment.
Written by Jelena. Updated over a week ago
How to restart a paused/finished campaign?
How to restart a campaign that has been paused or completed.B
Written by Bergen Wilde. Updated over a week ago
A recipient replied but Autoklose didn't recognize the reply
Why can't I find the reply inside Autoklose? Recipient replied but Autoklose continued to send follow ups.
Written by Jelena. Updated over a week ago
When I upload a .CSV file to Autoklose I get an error message.
Blank columns error message when uploading a .CSV file to Autoklose.B
Written by Bergen Wilde. Updated over a week ago
If I want to send a campaign to those who did not open, how would I do that?
Send a campaign to recipients who did not open an email.B
Written by Bergen Wilde. Updated over a week ago
What should I do if I can’t connect my email account to Autoklose?
Cannot connect email account to Autoklose.B
Written by Bergen Wilde. Updated over a week ago
Why can’t you select more than 10000 leads from the Database and add them to your campaign?
DataUnlimited 10000 leads at a time.B
Written by Bergen Wilde. Updated over a week ago
What should the CSV format be?
When uploading contacts through CSV for campaign, what should the file format be?
Written by Adam Price. Updated over a week ago
What is the difference between Unique and Total?
Reporting: Unique vs Total.B
Written by Bergen Wilde. Updated over a week ago
How to create a drip campaign?
Regular vs Drip Campaign.B
Written by Bergen Wilde. Updated over a week ago
What happens if the same contact is in two different campaigns and if they unsubscribe from one of them?
If the contact unsubscribes from a campaign (do not email).B
Written by Bergen Wilde. Updated over a week ago
What do the "Points" in the recipients/contacts page stand for?
The points.B
Written by Bergen Wilde. Updated over a week ago
Is it possible to change the emails' content/copy after the campaign has been scheduled?
Changing the emails' copy or content while the campaign has been scheduled and/or running.B
Written by Bergen Wilde. Updated over a week ago
Is it possible to sync aliases?
How to use alias?B
Written by Bergen Wilde. Updated over a week ago
How to exclude already existing recipients from a new campaign?
Exclude list. Add only contacts that do not already exist or add only contacts that are not in any active campaign.B
Written by Bergen Wilde. Updated over a week ago
How to export a CSV file?
CSV file export.B
Written by Bergen Wilde. Updated over a week ago
Save email sequence as a template.
Save existing email sequence in the campaign as a template.B
Written by Bergen Wilde. Updated over a week ago
How many campaigns can I create?
Campaign limitation, sending limits.B
Written by Bergen Wilde. Updated over a week ago
How does Autoklose treat email addresses/contacts uploaded by clients?
Clients' contacts management.B
Written by Bergen Wilde. Updated over a week ago
Is there a sending limit?
Sending limit. Sending speed.B
Written by Bergen Wilde. Updated over a week ago
How does Autoklose handle bounced emails?
Handling bounced emails. Do-not-email list.B
Written by Bergen Wilde. Updated over a week ago
Does Autoklose have a public API?
Autoklose and Open, Public API Key. Autoklose Application Programming Interface.B
Written by Bergen Wilde. Updated over a week ago
Can I see detailed contacts' actions in my campaign?
Detailed overview of the contacts' actions. Detailed interaction with your email.B
Written by Bergen Wilde. Updated over a week ago
Can I re-add removed contacts to campaign?
Re-adding removed contacts to a campaign.B
Written by Bergen Wilde. Updated over a week ago
Are the links in the signature section tracked?
Link tracking in the signature.B
Written by Bergen Wilde. Updated over a week ago