Do Not Email

Manage unsubscribed and contacts you never want to email.

Adam Price avatar
Written by Adam Price
Updated over a week ago

Every company that has been doing marketing for a period of time will have contacts that have unsubscribed or otherwise should not be emailed, ever. Autoklose abides by major email laws like CAN-SPAM and promotes safe email practices. You can upload all of the contacts that should never be emailed here:

  • Log into Autoklose with your account 

  • Click on the Contacts tab

  • You can add individual contact or upload the CSV file of contacts never to be emailed by Autoklose.

  • To add an individual contact, click on Add contact(s) button. After you finish adding contact information mark Add contact to 'Do not e-mail' list check-box below.  

  • To add a list of CSV contacts
    - Click on the Upload .csv button on the upper right corner
    - Select your CSV file and click Open
    - Map .csv file page will appear. Mark Add contacts to  'Do not e-mail' check-box
    - Click on Confirm and Upload button.

  • Please note that there is a limitation on how many contacts can be added or removed from the DNE list at the same time. Processing up to 10 000 contacts is simple and relatively fast, but for more than that, the system will need a bit more time. In this case, Autoklose will send an email notification to inform about process completion.

  • You can easily remove someone from Do Not Email list by using filters in Contacts tab
    - Click on Status Filter and choose Do Not Email
    - List of all contacts that are in Do Not Email list will appear
    - You can select them all or choose particular contact(s) from the list
    - Once you select them Remove from Do Not Email list button will appear in upper left corner.
    - Confirm that you want to remove them by clicking on Yes, remove from the list button

Autoklose will never, under any circumstances, email contacts on this list.

Apart from the manual upload of contacts to the Do not Email, Autoklose automatically adds campaign recipients that bounced or unsubscribed via reply or a link to this list.
If this feature is to work for bounces and unsubscribe replies, reply tracking MUST be enabled in campaign settings (Step 1). Opting out using the Unsubscribe link works always, even in cases reply tracking is not enabled.

Using the filter on the Contacts page, it is possible to see how contacts ended up on the DNE list. To do so:

  • Login to Autoklose account.

  • Navigate to Contacts page.

  • Click the "Filter" button on the right side.

  • Add filter "Status"

  • Choose "Do not Email"

  • Under the Reason field, select "Bounced" or "Unsubscribed".

Contacts on the DNE list that are not included in "Bounced" and "Unsubscribed" filters are added to this list manually (one by one or using CSV upload), or via API upload.

If you have any questions do not hesitate to initiate a live chat. 

Happy klosing! :)

Your team!

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