If you had your email connected already, and it's been a while since you've done it, you might be experiencing connection problems. 

If this is the case, you can disconnect and reconnect your account easily, which will fix the problem. 
There are two ways of reconnecting:

• One-Click Reconnect - an easy and quick option, that keeps all previously set settings (signature, sender's name, sending speed, etc...). This option is highly recommended I'm most scenarios, especially when using the Inbox Rotation feature.
• Two-Step Reconnect - where it is necessary to first disconnect the account, and connect it once again. This approach resets most of the previously added email settings, even if the same email account is added to the same spot. When a different email account needs to be connected to an existing slot or there is a significant change in account connectivity credentials (such as IMAP/SMTP configuration), this approach is preferred over One-Click Reconnect. and if necessary can be used to connect a different email account.

The last section of this article contains more information on how connection issues affect campaigns with Inbox Rotation.

One-click reconnect:

• Log in to your Autoklose Account.
• Go to Settings under your initials in the upper right corner.
• Click on the Email tab
• In case emails are not going out, but the Connection Status is Successful, use the Test Connection button. If there are connection issues, Status changes to Failed, and an info message pops up at the bottom left. 
  
• Next to the Manage, there is a Reconnect button 
  

• An additional prompt can appear for Google accounts, which will ask for permission to "​Read, Compose, Send, and Permanently delete emails from Gmail."

  This permission is necessary for the normal functioning of Autoklose campaigns. If this is not checked initially, please enable it on the next Reconnect.
  

• Don't forget to resume all your campaigns! The system will pause them when there are connection issues.

Two-Step Reconnect:

Follow these steps to reconnect and reset the connection:

• Log in to your Autoklose Account.
• Go to Settings under your initials in the upper right corner.
• Click on the Email tab
• Click the Manage button for the desired connection/account
• Click the Disconnect Email Account button.
  
• Click here to follow the steps to connect your Gmail, Office 365, or another email account.
• Or click here if you want to connect to your Gmail account using IMAP.
• Don't forget to resume all your campaigns! The system will pause them while you're disconnecting your account.
• If a campaign uses the Inbox Rotation feature, the email account must be re-added before resuming.
• In case you've connected to a different email account, the campaigns will use the new connection. 

Inbox Rotation and Connectivity issues

This feature provides a way to send one campaign from multiple email accounts at the same time. For this reason, there are some special rules and best practices in case there are connection problems with one or more accounts in the rotation.

• One-Click Reconnect is recommended if there is a connection issue with the account. Sending and scheduling will continue smoothly without any disruptions. Campaign recipients who received at least one email remain assigned to the reconnected account.
• Two-Step Reconnect may lead to issues with scheduling and campaign recipient assignment. If disconnection is the only solution, there is a 1-hour grace period to reconnect the account. The email account will be removed from the campaign’s "FROM EMAIL" field and must be re-added. 
  Recipients who received at least one email from a disconnected account will be marked with a "Campaign Stopped" status and will no longer receive messages from the same campaign if the grace period expires. This process is irreversible. If the same email account is re-added to the campaign after one hour, only recipients who have not received any campaign emails can be assigned and scheduled to receive emails from that account.
• Prolonged and unresolved connection issues
  Autoklose sends multiple notifications if a connection issue occurs. We wait 9 days for the issue to be resolved, during which a couple of email notifications are sent. After this period, all recipients who received an email from the affected account will be assigned a "Campaign Stopped" status and will no longer receive messages from the same campaign. This process is irreversible, which is why multiple notifications are sent and a 9-day waiting period is in place.
  If the same email account is re-added to the campaign after 9 days, only recipients who have not received any campaign emails can be assigned and scheduled to receive emails from that account.

If you have any questions do not hesitate to initiate a live chat.

Happy klosing! :)

Your autoklose.com team!

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